Review of Trulieve’s Delivery Service
About a week ago, I tried Trulieve’s delivery service for the first time since I wanted to see what the alternative was to ordering for pick-up and still needing to wait an hour for my order to be ready. (Prior to the pandemic, it was rarely ever the case that I had to wait this long for a pick-up order). I placed my order on a Friday morning, June 12th, and about two hours later, I was informed that the window for my delivery would be June 13th “from 8:00 AM to 8:00 PM.” I thought the 12-hour range was a bit odd, but on the morning 0f my delivery day, the delivery driver called to give a more specific time window, informing me he would arrive between 1:00 and 2:00. In this case, I did not mind waiting 28 hours for my medication as I had already anticipated this would be the case due to COVID-19. If this wait time is the norm for Trulieve’s delivery service, I would say it is not worth the delivery fee, which in my case was $15; however, it all depends on whether you would rather wait in the store for a walk-in or pick-up order, or pay a fee to wait a day to have your order sent to you.
I ordered four items for delivery, two of which were on clearance, a relatively new category on Trulieve’s website. The clearance items were the White Fire OG (hybrid) TruPOD and the Member Berry (hybrid) TruShatter- a form of full-spectrum cannabis concentrate (pictured above on the bottom right). The only reason I purchased hybrid concentrates was that there were no sativa options available on clearance. I feel that the normal prices for Trulieve’s concentrates are too high to be worth paying for the same quality products. (TruShatter on clearance is $42 as opposed to the normal price of $60, and TruPODS on clearance are $65.80 as opposed to their regular price of $94, but there appears to be no difference in quality between regularly priced items and clearance items). While I did enjoy both of these products, I could not say I would buy them again as I tend to prefer sativas over hybrids, since hybrids, including the Member Berry and White Fire OG, typically do not alleviate my depression as much as I would like them to. The other products I purchased for delivery were two 7-gram containers of Jaguar Rosettes (hybrid) Ground TruFlower priced at $25 each. As mentioned in my previous posts, I prefer buying Trulieve’s Ground TruFlower over their whole TruFlower because it offers the same quality flower for almost half the price and twice the quantity. (See my post “Review of Trulieve’s Ground TruFlower” for a more in-depth review of this product).
When the delivery drivers arrived, they informed me of the amount of money I owed, which was $30 more than the total displayed on Trulieve’s website. I showed them the total that appeared on my account, and the drivers told me they would try to sort out the issue with Trulieve. After about 10 minutes, the issue, which was that the two clearance items I purchased were not showing their marked-down prices, was resolved, and I did not have to spend the extra $30. I feel that every time I place an order with Trulieve, there is some issue like this, which is a bit bothersome; however, their products never seem to disappoint me, so I continue to return.
If you plan on placing a delivery order with Trulieve, there are a few things that may be helpful to know beforehand. You must make sure to have your MMJ Patient card along with a valid photo ID to present to the drivers at the time of delivery. According to Trulieve’s website, the payment must be made in cash or using the smartphone app CanPay (which is only available for individuals aged 21 and older), so it does not appear that patients can yet pay for delivery using debit cards as they can in-store. Lastly, be sure not to place your delivery order the day you need your medication as you should expect to wait a day or two for its arrival.
